Traffic White-list
Service providers may choose either Option 1 or Option 2 configurations below.
Option 1. FQDN White-listing
Where it is possible to white-list Fully Qualified Domain Names (FQDN), all of the below three domains need to be allowed for platform communication and automation functions to work:
| FQDN | Protocol | Ports |
| *.frontm.ai | TCP | 443 |
| *.frontm.com | TCP | 443 |
| onship.app | TCP | 443 |
Some routers might not be fully compatible with wildcard subdomain whitelisting and not all subdomains would be allowed. If this is the case, please whitelist the following subdomains:
- Instead of *.frontm.ai: Whitelist frontm.ai, gw.frontm.ai, loft.frontm.ai, telemed.frontm.ai and pstn-prod.frontm.ai.
- Instead of *.frontm.com: Whitelist app.frontm.com.
Option 2. IP-Address and Ports White-listing
For those who cannot white list FQDN, below are the IP addresses and ports used by FrontM communications platforms to white-list.
| IP Addresses | Protocol | Ports |
|
54.159.127.147 (app.frontm.com) 34.227.204.106 (app.frontm.com) 50.16.138.56 (onship.app) 3.211.195.207 (onship.app) 52.71.91.39 (onship.app) 18.207.34.30 (frontm.ai) 34.236.247.246 (frontm.ai) 54.163.147.210 (frontm.ai) 44.208.62.62 (Gateways) 52.4.4.61 (Gateways) 54.235.123.27 (Gateways) |
TCP | 443 |
| 35.173.108.83 (resources) 3.227.118.201 (resources) |
TCP | 443 |
|
3.215.234.16 (onship.app) 184.73.245.130 (onship.app) |
TCP | 4443 and 443 |
|
35.169.158.147 (video conferencing) |
TCP | 443 and 5349 |
|
35.169.158.147 (video conferencing) |
UDP | 10000 and 3478 |
|
34.194.175.207(Telemedicine) |
TCP | 443 and 5349 |
|
34.194.175.207(Telemedicine) |
UDP | 10000 |
| 3.225.201.214 (PSTN calls)
|
TCP | 5060, 7089 and 8089 |
| 3.225.201.214 (PSTN calls) | UDP |
5060, 6000 to 20000 |
| 34.231.233.168 (Network transversal Service) | TCP |
443, 3478, 5349 |
| 34.231.233.168 (Network transversal Service) | UDP |
3478 |
In order to receive push notifications on closed networks, the following IPs and ports need to be opened for INCOMING traffic:
| System | IP Addresses | Ports |
| Apple | 17.249.0.0/16 17.252.0.0/16 17.57.144.0/22 17.188.128.0/18 17.188.20.0/23 |
5223, 443 and 2197 |
| No IP restrictions since Google changes them very often | 5228, 5229,5230 and 443 |
Testing The Configuration
To verify if you have access to FrontM from your network follow the below steps
- Launch the below URL from a browser on a computer connected to the network on the remote site: https://onship.app/status
- Click on the “Run all tests” button
For any additional support, please do not hesitate to write to support@frontm.com for assistance. Thank you for referring to FrontM documentation.
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