4.1.3 How to troubleshoot network connection issues?

1. Visit onship.app/status: Open your web browser and manually type "onship.app/status" in the address bar to visit the page.

2. Check the lock button: Once you have opened the page, look for a lock symbol next to the URL in the address bar of your Chrome browser. If the lock is present, it indicates that the connection is secure.

3. Check microphone and camera permissions: To check if your microphone and camera are permitted, click on the lock symbol next to the URL in the Chrome browser. A dropdown menu should appear. Look for the microphone and camera options and ensure they are set to "Allow" or "Ask (default)".

4. Clear cache and hard refresh the browser: If Loft is still not connecting after confirming the permissions, you can try clearing your browser cache. To do this, click on the three-dot menu icon in the top-right corner of the Chrome browser window, go to "More tools", and then select "Clear browsing data". Choose the appropriate time range and select the cache option. Finally, click on the "Clear data" button. After clearing the cache, you can hard refresh the browser by pressing Ctrl + Shift + R (Windows) or Command + Shift + R (Mac).

5. Contact support: If none of the above steps resolve the issue, you can reach out to the Loft support team by sending an email to support@frontm.com. Explain the problem you are facing in detail, including any relevant information such as error messages or steps you have already taken to troubleshoot.