What is the onship app’s E-Wallet?
The onship app’s E-Wallet is a prepaid balance account integrated, allowing users to store money for in-app functions. The E-Wallet acts as a digital account where users deposit a certain amount of money. This balance can be used for various transactions and activities within the app.
How can I recharge my onship E-Wallet?
You have two methods:
Web Recharge: Top up your E-Wallet using a credit card on the onship website.
Mobile Recharge: Use your existing digital wallets to recharge via the onship mobile app.
What can I use the balance for?
E-Wallet balance can be used to pay for international calls directly from the app. You can see the $ rates paid for the calls via the call history menu.
How do I raise an e-wallet balance discrepancy or complaint?
For any queries or support needs, kindly write to us at email@example.com, and our team will assist you promptly.
How can I use the balance in my E-Wallet?
You can use the E-Wallet balance to make calls within the onship app, similar to Skype. Future functionalities will include in-app purchases, sending home postcards, and e-commerce transactions.
Does the E-Wallet balance expire?
No, your balance will remain for 5 years. After this period, if you wish to get a refund, you can contact firstname.lastname@example.org.
Can I request a refund from my E-Wallet balance before the 5-year mark?
Currently, onship doesn’t support direct redemption or refunds. However, if your balance has been inactive for over 5 years, you can reach out to our support for a refund.
How can I view my E-Wallet balance history?
To get a detailed view of your balance history, send a request to email@example.com. Additionally, each call you make and its corresponding charge can be viewed in the “call history” tab within the app.
Are there any options to top up my E-Wallet balance other than using my own funds?
Yes, your company or a third-party entity can provide a voucher with a unique code. This code can be redeemed within the onship app to top up your E-Wallet.
I received a voucher code. How do I use it to top up my E-Wallet?
Once you have a voucher code, you can redeem it within the onship app. This will directly add the voucher’s value to your E-Wallet balance.
Are there any upcoming features for the E-Wallet?
Yes, we plan to introduce in-app purchases, the option to send home postcards and e-commerce functionalities. Stay tuned for these updates!