The user's cookies permissions may be blocking the Multiplex channels from opening.
Write to email@example.com, and FrontM will guide the user with the browser permissions.
VSAT networks can be inconsistent at times. The user can simply pause the stream and resume after 30 seconds.
Streaming not working
The user can raise this with firstname.lastname@example.org and the user's IT support. The vessel internet needs to allow 300kbps bandwidth for Multiplex, as this is a live-streaming solution. FrontM will assess the satellite service and check if they can optimize the setup for the user's specific vessel network.
Loft Multiplex menu loading issues
The user can clear the cache on the browser or just for onship by clicking on the lock button next to the URL on the browser, selecting cookies and deleting. Hard-refresh or restart the browser. This may happen due to the user's browser cache conflicts, caused by a previously used streaming service or multiple onship trial accounts.
FrontM support desk will be happy to take the user's inquiries and support the trials. Please do not hesitate to write to email@example.com with user queries.