1.7.5 E-Wallet FAQ's

What can I use the balance for? 

E-Wallet balance can be used to pay for international calls directly from the app. You can see the $ rates paid for the calls via the call history menu. 

How do I raise an e-wallet balance discrepancy or complaint? 

For any queries or support needs, kindly write to us at support@frontm.com, and our team will assist you promptly.

How can I use the balance in my E-Wallet?

You can use the E-Wallet balance to make calls within the onship app, similar to Skype. Future functionalities will include in-app purchases, sending home postcards, and e-commerce transactions.

Does the E-Wallet balance expire?

No, your balance will remain for 5 years. After this period, if you wish to get a refund, you can contact support@frontm.com.

Can I request a refund from my E-Wallet balance before the 5-year mark?

Currently, onship doesn’t support direct redemption or refunds. However, if your balance has been inactive for over 5 years, you can reach out to our support for a refund.

How can I view my E-Wallet balance history?

To get a detailed view of your balance history, send a request to support@frontm.com. Additionally, each call you make and its corresponding charge can be viewed in the “call history” tab within the app.

Are there any options to top up my E-Wallet balance other than using my own funds?

Yes, your company or a third-party entity can provide a voucher with a unique code. This code can be redeemed within the onship app to top up your E-Wallet.

I received a voucher code. How do I use it to top up my E-Wallet?

Once you have a voucher code, you can redeem it within the onship app. This will directly add the voucher’s value to your E-Wallet balance.

Are there any upcoming features for the E-Wallet?

Yes, we plan to introduce in-app purchases, the option to send home postcards and e-commerce functionalities. Stay tuned for these updates!