3.5 Eleos Call Centre

Eleos: Intelligent Multi-Party Communication for Maritime Operations

Streamline Operations with Eleos:

Eleos is a breakthrough communication framework by FrontM, designed to revolutionize multi-party interactions in the maritime industry. It enables immediate resolution and assistance by connecting the right parties in a single call, accelerating company operations with state-of-the-art technology.

Core Features:

• Multi-User Video Communication: Connects several users, departments, and organizations simultaneously.
• Intelligent Call Mapping: Automatically brings together relevant team members based on pre-set call rules and operational needs.
• Customizable Call Logic: Tailor incoming and outgoing call strategies for each department.
• One-Button Connectivity: Facilitates easy access to operational support and collaboration.
• Advantages of Eleos:
• Rapid Support Delivery: Enables quick connection to pre-designated teams for immediate assistance.
• Automated Decision Making: Configures operational rules to connect the right support personnel automatically.
• Operational Customization: Create multiple teams, choose call rules, and integrate external organizations for efficient operations.
• Reduced Resolution Time: Utilizes Loft Meetings for quick video conferencing and issue resolution.

Unique Capabilities:

Versatile Call Routing: Offers flexible call rules like priority order and group calling.

• App and Web Accessibility: Available on both mobile and desktop platforms for operational flexibility.
• Satellite-Optimized: Designed for low bandwidth and remote locations.
• Comprehensive Media Room Tools: Includes chats, file sharing, and media recording.
• FAQ Highlights:
• Distinctive Communication: Unlike traditional call center technology, Eleos unites internal and external parties effortlessly.
• Flexibility in Calls: Choose between calling a team or a specific individual within a team.
• Diverse Incoming Call Rules: Customize call rules for each team to fit specific operational needs.
• External Communication: Communicate with other organizations on Eleos for collaborative operations.
• Elevate Maritime Communication:
• Eleos by FrontM is not just a tool; it's a revolution in maritime communication, ensuring that every call brings together the right expertise for operational efficiency and effectiveness.