1. What is the FrontM ENTERTAIN Plan?
The ENTERTAIN Plan is a subscription solution from FrontM designed to enhance crew well-being and retention by providing comprehensive media and entertainment services tailored to the onboard maritime environment. It includes IPTV services, a postcard delivery service, and digital kiosks for infotainment.
2. Why is the ENTERTAIN Plan relevant now?
The 2022 MLC Amendment, effective from December 2024, requires ship owners to upgrade seafarer accommodation and recreational facilities. The ENTERTAIN Plan helps meet these new standards while also addressing issues of seafarer isolation and ensuring compliance with entertainment regulations.
3. What features does the ENTERTAIN Plan include?
- Loft Multiplex: A real-time IPTV solution with live channels tailored for communal viewing in ship recreation areas.
- Postie: An AI-powered personalised postcard delivery service allowing seafarers to send postcards home.
- Loft Kiosk: Digital display kiosks offering news, safety, and wellbeing videos specifically for seafarers.
4. How does the ENTERTAIN Plan help reduce seafarer isolation?
The plan provides engaging live content through IPTV and digital kiosks, transforming ships into social hubs where crew members can connect and interact. This helps combat loneliness and enhances the overall onboard experience.
5. What are the benefits of using Loft Multiplex for IPTV?
- Provides real-time entertainment tailored to maritime needs.
- Optimised for low bandwidth, using only 200-250MB per hour.
- Supports a diverse range of channels to cater to the different nationalities onboard.
- Ensures legal and secure content delivery, reducing the risks associated with the misuse of personal OTT subscriptions.
6. How does the ENTERTAIN Plan support regulatory compliance?
The plan helps ship owners comply with the 2022 MLC Amendments by providing upgraded entertainment and recreational facilities. It also ensures that all content is legally compliant for communal viewing, avoiding the legal risks associated with unauthorised use of OTT services.
7. What is the pricing for the ENTERTAIN Plan?
- The basic Loft Multiplex IPTV package starts at $70 per ship per month for 12 channels on one TV.
- Additional options, such as HD streaming, VOD packages, and enhanced buffering solutions, are available at extra costs.
8. How does the ENTERTAIN Plan improve crew engagement?
Through services like Loft Multiplex and Loft Kiosk, the plan offers a variety of content that keeps crew members entertained and informed. The inclusion of Postie allows for personal connections with loved ones back home, and Loft Games fosters camaraderie and competition among crew members.
9. What makes the ENTERTAIN Plan a cost-effective solution?
By providing tailored entertainment that enhances crew morale and retention, the ENTERTAIN Plan helps reduce turnover costs, which can be up to $30,000 per crew member. It also mitigates legal risks from using unauthorised content, protecting the ship owner's reputation.
10. How does the onboarding process work for the ENTERTAIN Plan?
FrontM ensures a seamless onboarding process with no additional IT or operational burdens on the vessel. The customer success team provides ongoing support, usage reporting, and crew engagement initiatives to maximise the value of the subscription.
11. What are the future enhancements planned for the ENTERTAIN Plan?
Upcoming features include:
- Loft Kiosk: Digital kiosks for crew infotainment and engagement.
- Postie: Enhanced postcard services.
- Loft Games: Interactive games tailored for seafarer welfare.
- VOD packages and HD streaming options.
This FAQ summarises the key aspects of the FrontM ENTERTAIN Plan. Please let me know if further details or specific sections need to be addressed!
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