General Information
1. What is Health Mariner?
Health Mariner is a maritime-specialised digital healthcare solution proposed by FrontM and white-labelled from MariApps. It integrates with existing Medical Service Providers (MSP) and offers a comprehensive set of features for managing medical services in the maritime sector, improving crew healthcare support.
2. Is Health Mariner a stand-alone app?
Yes, Health Mariner can be implemented as a stand-alone app or as an integrated part of the MariApps Superapp.
3. What makes Health Mariner unique?
Health Mariner is optimised for maritime environments with features like 256kbps video links for satellite communication, secure offline data storage, integration with medical inventories, and voice, video, and chat communications between ships and medical teams.
Health Mariner Admin Features
1. What administrative features does Health Mariner offer?
Admins can manage MSPs, customers, fleets, vessels, and crew members through an intuitive desktop web app. Additionally, they can create BI reports, manage users, and track the performance of various healthcare services.
2. Can I bulk-import crew information?
Yes, the system allows admins to bulk-import crew data, making it easier to manage large fleets.
3. Is it possible to generate analytics reports?
Yes, admins can create and export Business Intelligence (BI) reports to monitor the health service engagement and overall system usage.
Health Mariner MSP User Features
1. What features are available for MSP users?
MSP users can manage patient records, medical data, case logs, drug allergies, vaccination history, appointments, and case management. This can be done via both desktop web apps and mobile apps.
2. How does appointment management work?
MSP users can add, edit, delete, and check medical team availability for appointments. They can also manage the scheduling of consultations with seafarers.
3. Can MSP users handle medical cases?
Yes, MSP users can create, update, and manage medical cases, including logging encounters, generating care reports, and closing cases.
4. Is there support for managing a medical call centre?
Yes, Health Mariner includes a medical call centre feature that allows MSP users to monitor incoming calls, set up availability, and manage healthcare content distribution.
Health Mariner Captain/Crew Features
1. Can crew members manage their personal data?
Yes, crew members can manage their personal data, including appointments and healthcare requests, through both the web and mobile apps.
2. How can a crew member request medical help?
Crew members can request medical help by selecting the service type, scenario, and triggering the request through the app.
3. Is live communication available with medical professionals?
Yes, crew members can engage in voice, video calls, and live chat with Medical Service Providers (MSP) for real-time consultations.
4. What healthcare content is available for crew members?
Crew members have access to healthcare content, surveys, and questionnaires, which can be consumed within the app to support their well-being.
Health Mariner Customer Headoffice Features
1. What features are available to the customer head office?
The head office can view active subscriptions, including details on services, vessels, and activated crew members. Additionally, they can generate BI reports and export data to track healthcare service use.
System Integrations and Customisations
1. Can Health Mariner be integrated with existing systems?
Yes, Health Mariner can be integrated with existing user authentication systems (e.g., PAL/MSP) and medical inventory systems. There are also options for workflow customisations and email alert integrations.
2. What types of customisations are supported?
The system can be customised to address specific workflows, email alerts, and call routing algorithms to prioritise and personalise services based on factors such as location, issue type, and language.
Technical Advantages
1. How is video conferencing optimised in Health Mariner?
Health Mariner supports branded video meeting rooms for ship-shore conferencing, optimised for 256kbps satellite links to ensure best service delivery.
2. Does Health Mariner support voice communication over satellite links?
Yes, it provides VoIP and satellite calling between ships and medical teams, including 3rd-party calls when necessary.
3. Is chat communication available?
Yes, chat communication between the medical team and ship is available, designed with a call centre model for efficient medical support.
4. What scheduling tools are provided for doctors?
A scheduling system is available to manage doctor availability and appointments with seafarers, ensuring efficient use of time and resources.
5. How does Health Mariner handle data security?
The app includes secured data storage for medical records, ensuring privacy and offline access when the ship is disconnected from satellite services.
Future Capabilities and Roadmap
1. What are the future enhancements planned for Health Mariner?
Future capabilities include support for Pre-Employment Medical Examination (PEME), integration with wearable devices for health monitoring, and AI chatbots to further assist in healthcare services.
2. Can Health Mariner integrate with third-party BI systems?
Yes, Health Mariner supports integrations with tools like Tableau, and data can also be exported to existing BI systems for comprehensive analytics and reporting.
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