2.5.2 LEARN Plan FAQ's

1. What is the FrontM LEARN Plan?

The LEARN Plan is a comprehensive collaboration and engagement solution designed specifically for the maritime industry. It enables shipping companies and maritime organisations to distribute content, run surveys, and engage their crews through personalised communication campaigns.

2. Who is the LEARN Plan designed for?

The LEARN Plan is ideal for:

• Crewing Departments: Engage crews through continuous updates and surveys, improving retention.
• Maritime Departments (Technical, Commercial, HSQE, IT/Cybersecurity): Share regulatory updates, company news, and industry best practices.
• Solution Providers: Keep users engaged with updates, promotions, and guidance.
• Maritime Organisations (Ports, Pilotage Authorities): Deliver real-time updates and local news to remote workers.

3. How does the LEARN Plan work?

1. Minimal IT Involvement: We manage the technical setup for you.
2. Trial Run: A demonstration of the LEARN Plan’s capabilities.
3. Subscription: Subscribe to start using the LEARN Plan.
4. App Deployment: Available on iOS, Android, and web platforms.
5. Integration: Seamlessly integrate with your crewing database.
6. User Onboarding: We provide onboarding emails to guide your team.
7. Access Features: Your crew can use all communication tools within the Superapp.
8. BI Dashboards: Visualise adoption and engagement through advanced analytics.

4. What is the Spinnet Framework in the LEARN Plan?

The Spinnet Framework is a customisable, two-part solution:

• Admin Module: You can create and share content (text, PDFs, videos) and surveys with your crew. Content can be scheduled, targeted, and sent with push notifications.
• Client Module: Users can interact with content via timelines, participate in surveys, and access information relevant to their role.

5. What are the main benefits of the LEARN Plan?

• Enhanced Crew Engagement: Keep your crew informed and connected through regular updates and surveys.
• Streamlined Communication: Share important updates effortlessly across departments and geographies.
• Robust Survey Tools: Collect meaningful feedback to drive data-informed decisions.
• Targeted Content Delivery: Ensure the right content reaches the right people at the right time.
• Improved Productivity: Push notifications and scheduled posts ensure timely updates.

6. Why should I choose the LEARN Plan now?

• Rising Crew Expectations: Modern seafarers expect intuitive, digital communication tools.
• Regulatory Compliance: Stay updated with real-time regulatory and industry changes.
• Technological Advancements: Access the latest mobile and web communication technologies.
• Competitive Edge: Engage and retain talent while improving satisfaction and operational efficiency.

7. How can my organisation use the LEARN Plan?

For Seafarers:

• Improve relationships across the fleet by fostering a sense of community through regular updates and content sharing.

For Crewing Departments:

• Stay connected with crews even after they join vessels by providing ongoing updates and personalised surveys.

For Technical Departments:

• Deliver technical updates directly to crew devices, streamlining the process and ensuring that all relevant personnel are informed.

For HSQE Departments:

• Share training materials and safety updates that crew members can access anytime, even offline, to improve safety standards.

8. How easy is it to implement the LEARN Plan?

The implementation process is seamless:

• No IT Involvement: We handle all the technical aspects remotely.
• Trial Run: You can experience the LEARN Plan’s capabilities before committing.
• App Deployment: We issue the app to your users across iOS, Android, and web platforms.
• Onboarding & Support: We provide onboarding guidance and run continuous training and support to ensure smooth adoption.

9. How do I get started with the LEARN Plan?

Getting started is easy:

1. Contact us at hello@frontm.com
2. We’ll schedule a call to understand your needs and provide a trial run.
3. Upon subscription, we’ll handle the rest—technical setup, app deployment, and ongoing support.