Chat Assistant
- Based on the user’s inputs, click-actions, and interactions with the portal (chat assistant) which are displayed on the bottom right-hand side, assists the user with relevant information.
- Actions and respective chat-assistant responses are drafted in the Google spreadsheet below -
https://docs.google.com/spreadsheets/d/1U2wRpLGr66LxQGFPGSHbphvnVHfe6R7DBBgNJRE-h2o/edit#gid=0
Email Notifications
For all the significant milestones/ check-points of the above user flow - Bulugo sends acknowledgment emails to users on their registered email ID to keep him/her posted regarding the required information, next steps, etc.
These check-points are -
- New account creation
- Verification confirmation from Bulugo’s side
- After placing an enquiry/ order
- Once any of the enquiries receive quotations from a seller
- When the user takes action on a quotation
- When enquiry status gets updated
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