About ISWAN's SeafarerHelp

Provided by the International Seafarers Welfare and Assistance Network (ISWAN), SeafarerHelp is a free, confidential and multilingual helpline for seafarers and their families that is available 24 hours a day, 365 days per year.

 

Open the onship app and go to Apps as shown in the image below. Then click on Catalog, search for SeafarerHelp and tap on install.

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Once the application is launched, you are taken to a chatbox. You can reach out to SeafarerHelp via chat or email.

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  • How to chat with SeafarerHelp?

STEP 1

After the app is launched, tap on Chat with SeafarerHelp.

Once you do that, you are taken to a page where you have to enter your name and email address. 

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STEP 2

After you fill in your details, click on ‘Start Chat’ present at the bottom right-hand side of the screen.

  • How to email SeafarerHelp?

STEP 1

After the app is launched, tap on Email SeafarerHelp.

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STEP 2

Once you do that, you are taken to a page where you have to fill out a short form - enter your full name, email address, email priority and message. 

After you fill in your details, click on ‘Send’ present at the bottom right-hand side of the screen.

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STEP 3

After you complete filling out the form, kindly wait for SeafarerHelp to get back to you. 

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