About ISWAN's SeafarerHelp

Provided by the International Seafarers Welfare and Assistance Network (ISWAN), SeafarerHelp is a free, confidential and multilingual helpline for seafarers and their families that is available 24 hours a day, 365 days per year.

Open the onship app and go to Apps as shown in the image below. Then click on Catalog, search for SeafarerHelp and tap on install. 

Once the application is launched, you are taken to a chatbox. You can reach out to SeafarerHelp via chat or email.

• How to chat with SeafarerHelp?

STEP 1

After the app is launched, tap on Chat with SeafarerHelp.

Once you do that, you are taken to a page where you have to enter your name and email address. 

STEP 2

After you fill in your details, click on ‘Start Chat’ present at the bottom right-hand side of the screen.

• How to email SeafarerHelp?

STEP 1

After the app is launched, tap on Email SeafarerHelp.

STEP 2

Once you do that, you are taken to a page where you have to fill out a short form - enter your full name, email address, email priority and message. 

After you fill in your details, click on ‘Send’ present at the bottom right-hand side of the screen.

STEP 3

After you complete filling out the form, kindly wait for SeafarerHelp to get back to you.