Guillermo Acilu

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Activity overview

Latest activity by Guillermo Acilu
  • Guillermo Acilu created an article,

    When I try to login to onship.app I am getting a "Network Error" message

    When you try to login into onship.app, the system could respond with an error message informing you about a network error. This error doesn't indicate that your network has problems, but it indicat...

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  • Guillermo Acilu created an article,

    I can hear everybody but I cannot see other users. Users can see me.

    Loft is able to adapt quickly to variations in internet speed. It follows the steps below: First, it starts changing the quality of the video feeds. Once it is not possible to keep the connection ...

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  • Guillermo Acilu created an article,

    What should we do when some users are not getting audio and video?

    In some occasions, some users can connect to a Loft meeting but they are not able to hear audio or video. This happens because the network and/or the user's computer are blocking the media stream t...

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  • Guillermo Acilu created an article,

    What browsers are compatible with Loft?

    Loft is certified to work on the latest versions of Google Chrome and Microsoft Edge. Safari and Firefox could experience random connection problems as well as audio issues.

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  • Guillermo Acilu created an article,

    Class jobScheduler

    When there is a use case to schedule a message to be sent in the future either at a given time or on a regular basis, developers can use the jobScheduler class. This class has one public method cal...

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  • Guillermo Acilu created an article,

    How to set Two Factor Authentication using our Web Super App

    To activate 2FA (Two Factor Authentication) within our web super app, users need to access to My Profile screen using the icon at the top right of the screen as shown in the screenshot below:   On...

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  • Guillermo Acilu created an article,

    How to update a FRAPP in the Mobile app

    FrontM Applications are updated on a regular basis to add new features and fix defects. Our Mobile Super Apps update the FRAPPs once a day but if an update becomes available, users can update the F...

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    • 1 follower
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  • Guillermo Acilu created an article,

    White-Listing FrontM Traffic

    Instructions for Service Providers to enable FrontM application usage on SatCom/MSS/VSAT connected vessels and remote sites. The FrontM platform uses a number of IP addresses and ports for the rang...

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  • Guillermo Acilu created an article,

    Drive the user with Smart Suggestions

    In order to drive an App conversation in a purposeful direction, the user can be prompted to select from a number of Smart Suggestions. Smart Suggestions have multiple purposes: To help users mak...

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  • Guillermo Acilu created an article,

    How to resolve an intent

    NLP Responses Some NLP engines, like Dialogflow, can resolve an intent themselves by sending back a string answer. Therefore, if a user types "Hi" using the FrontM platform, it can, by default, han...

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    • 1 follower
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